As a member of the Canadian Bankers Association, RFA Bank adheres to the Code of Conduct for the Delivery of Banking Services to Seniors. This voluntary code of conduct sets out principles that apply to banks to guide them when they deliver banking products and services to Canada’s seniors.

A Power of Attorney (POA) is a legal document that gives another person the legal right to act on your behalf in order to manage your legal and financial affairs. The POA can apply to a specific or unlimited period of time. The POA can be very broad to allow complete control over all your finances and property, or it can be limited to a specific task. Your attorney does not need to be a lawyer. Most people appoint a trusted family member or friend to act as their attorney. For more information please see our Consumer Guidance regarding Powers of Attorney and Joint Deposit Accounts.

RFA Bank is committed to providing its services in a way that respects the dignity and independence of people, including those with disabilities. For more information please see our Accessibility Customer Service Policy.

RFA Bank recognizes the importance of protecting your privacy and personal information. Our Privacy Policy outlines how RFA manages customer personal information and safeguards individual privacy.

Elder abuse is an intentional act or failure to act that results in harm or distress to an older person. Common types of elder abuse include physical, psychological, and financial. For more information about elder abuse click here.

Financial abuse is the most commonly reported type of elder abuse. Click here for more info.

There are a variety of scams and frauds happening in Canada, with new ones invented daily and some that are specifically geared towards seniors. To learn more about recognizing a scam, types of scams and fraud, protecting yourself and reporting fraud the Government of Canada has provided information here.

The Canadian government has provided information on programs and services available to seniors to help you ensure your later years are safe and secure. Please visit Canada.ca/seniors The Canadian Bankers Association has also provided a free financial education program for seniors which can be found here.

Click here to read our 2023 Annual Report regarding the Code of Conduct for the Delivery of Banking Services to Seniors.

Click here here to read our 2022 Annual Report regarding the Code of Conduct for the Delivery of Banking Services to Seniors.

Click here to read our 2021 Annual Report regarding the Code of Conduct for the Delivery of Banking Services to Seniors.