STATEMENT OF COMMITMENT

RFA is committed to treating all people in a way that allows them to maintain their dignity and independence, including people with disabilities. RFA firmly believes in integration and equal opportunity.

Emergency Information and Procedures
RFA is committed to providing customers and clients with publicly available emergency information in an accessible way upon request. We provide individualized workplace emergency response information to employees with disabilities when we are made aware of the need for accommodation.

Training
RFA provides training to employees as it relates to individuals with disabilities.

Accessible Formats
RFA will take reasonable steps to ensure that all publicly available information controlled by RFA is provided in an accessible way upon request. RFA will also consult with the person making the request to determine his or her information and communication needs.

Should you require accessible formats and communication supports, please contact RFA at:

Attention: Customer Service
RFA Bank of Canada
1 Yonge Street, Suite 2401
Toronto, ON M5E 1E5
Email: customerservice@rfabank.ca
Phone: 647.259.7873 or 1.877.416.7873
Fax: 1-877-905-7873

Employment
RFA is committed to fair and accessible employment practices.

We have included standard language in all job postings, whether published publicly or internally, to notify the public and staff that, when requested, RFA will accommodate people with disabilities during the recruitment and assessment processes and when people are hired.

RFA has established and put in place a process for developing individual accommodation plans and return-to-work policies for employees that have been absent due to a disability.

When undertaking any performance management, career development and redeployment processes, RFA will ensure that the accessibility needs of its employees with disabilities needs are taken into account. This will include a review of any individual accommodation plans that are in place for individual employees.

Where an employee, client or other person identifies any accessibility barriers, RFA will take steps to remove the barriers identified.

Customer Service Policy
We have created a comprehensive Customer Service Policy to improve access and opportunities for people with disabilities:

Accessibility Customer Service Policy