RFA Bank & Accessibility

RFA is committed to providing customers and clients with publicly available emergency information in an accessible way upon request. We provide individualized workplace emergency response information to employees with disabilities when we are made aware of the need for accommodation.

RFA provides training to employees as it relates to individuals with disabilities.

RFA will take reasonable steps to ensure that all publicly available information controlled by RFA is provided in an accessible way upon request. RFA will also consult with the person making the request to determine his or her information and communication needs.

Should you require accessible formats and communication supports, please contact RFA at:

Attention: Customer Service
RFA Bank of Canada
1 Yonge Street, Suite 2401
Toronto, ON M5E 1E5
Email: customerservice@rfabank.ca
Phone: 647.259.7873 or 1.877.416.7873
Fax: 1.877.905.7873

RFA is committed to fair and accessible employment practices.

We have included standard language in all job postings, whether published publicly or internally, to notify the public and staff that, when requested, RFA will accommodate people with disabilities during the recruitment and assessment processes and when people are hired.

RFA has established and put in place a process for developing individual accommodation plans and return-to-work policies for employees that have been absent due to a disability.

When undertaking any performance management, career development and redeployment processes, RFA will ensure that the accessibility needs of its employees with disabilities needs are taken into account. This will include a review of any individual accommodation plans that are in place for individual employees.

Where an employee, client or other person identifies any accessibility barriers, RFA will take steps to remove the barriers identified.

We have created a comprehensive Customer Service Policy to improve access and opportunities for people with disabilities:

Accessibility Customer Service Policy

You can use our feedback process to help us identify opportunities to accommodate the needs of people with disabilities and make the necessary improvements to enhance their experience. It can also give us a better understanding of the diverse needs and perspectives of our clients and employees, which can ultimately lead to better service and experiences for everyone. Therefore, we actively seek feedback on accessibility and approach it with an open mind, a willingness to learn, and a commitment to take action.

Please send your feedback to our Vice President of Human Resources, Martin Flood.

Email: martinflood@rfabank.ca

Telephone or Teams: 437-222-9575

Mail: Martin Flood, RFA Bank of Canada, 1 Yonge, Toronto, ON, M5E 1E5 OR Accessibility Feedback, RFA Bank of Canada, 2401, 1 Yonge Street, Toronto, ON, M5E 1E5

You can also send your feedback anonymously. We will acknowledge receipt of your feedback in the same format it was received, unless the feedback was provided anonymously.

You can also contact us to ask for a copy of our Accessibility Plan and our feedback process description in these alternate formats: print, large print, Braille, audio or an electronic format that is compatible with adaptive technology intended to assist persons with disabilities. We will provide the format you ask for as soon as possible. Braille and audio formats may take up to 45 days. Print, large print and electronic formats may take up to 15 days.

We will use the feedback we receive to discuss with the relevant people and/or working group on how we can make our business accessible to everyone.