Customer Concerns & Feedback.

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Complaint-Handling.

We have a complaints procedure to quickly and effectively address any concerns you may have. Click to learn more.

Feedback.

We're always looking for ways to improve our service. Please click below to complete our satisfaction survey regarding your recent experience.

Whistleblowing Program.

We have a process for receiving and dealing with reports of wrongdoing in a confidential, fair, and consistent manner. Click to learn more.

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RFA’s residential mortgage lending business is operated by RFA Bank of Canada, a federally regulated Schedule I Bank, and RFA Mortgage Corporation. We’re committed to continuously evolving to better serve Canadians.

RFA Bank of Canada is a member of the Canadian Deposit Insurance Corporation (CDIC). We offer Guaranteed Investment Certificates through a contracted national network of Canadian Investment Regulatory Organization (CIRO) regulated deposit dealers.

The maximum insurance protection for CDIC-eligible GICs is subject to applicable limits.

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